Ordering Print
- Where can I see a list of all your products?
- Can I get a price quote before ordering from you?
- Do I need to log in or create an account before ordering?
- How do I pay for my printing?
- What options are available for picking up or shipping my order?
- I don't see a spot on the estimate or custom quote for my billing or shipping information. Where do I enter that data?
- I need to reorder something I've ordered from you in the past. How can I do that?
- How will I know my order is complete?
- How can I track the status of my order while it is in production?
- How do I view my order history?
- I'm on a deadline. Is it possible to expedite my order?
- When can I expect to receive my order?
- How can I check on the status of an order after I have placed it?
Q.
Can I get a price quote before ordering from you?
A.
Yes. There are two ways to do this. You can give us a call at 228-392-3299 and speak to one of our friendly customer service representatives or send an email with detailed information to sorg@sorgprinting.com. If you have a custom order with special pricing requirements, we recommend you fill out our Custom Printing Quote form. We'll then review the details of your order and present you with a quote as quickly as we can.
Q.
Do I need to log in or create an account before ordering?
A.
If you're a returning customer, you probably will not need to log in again, unless you logged out after your last visit or cleared your browser cookies. If you did log out or delete your cookies, you will be asked to log in at the time you place your order. If you're a new customer, you'll need to create an account as part of the order process.
Q.
How do I pay for my printing?
A.
We have multiple options for paying for your printing, including cash, credit cards, debit cards, and business/personal checks. To learn more, visit the Payments and Billing section of our Help Center. We do not offer payment options through the website, but you can call in your credit card information or stop by our shop.
Q.
What options are available for picking up or shipping my order?
A.
We offer UPS shipping, as well as free local delivery. If you prefer to pick up your order, you can do that, too. You'll be given the opportunity to choose a pick-up/delivery option when you place your estimate or re-order.
Q.
I don't see a spot on the estimate or custom quote for my billing or shipping information. Where do I enter that data?
A.
As you place an estimate or custom quote, you can include your shipping/billing info in the additional information section. Or you can call us at 228-392-3299 or send an email to sorg@sorgprinting.com and we will make a note of it in your file.
Q.
I need to reorder something I've ordered from you in the past. How can I do that?
A.
Reorders are easy on our website. Just log into your account page, find the previous order in your order history, and hit the Reorder button.
Q.
How will I know my order is complete?
A.
We will notify you by email when your order is complete. Depending on the shipping option you chose, we will also provide a tracking number from the carrier you selected. If you opted to pick up your order, you are free to do so any time after you receive this notification.
Q.
How can I track the status of my order while it is in production?
A.
As your order makes its way through our production process, we will keep you updated through the online job ticket. The order confirmation email you received when you placed your order includes a link directly to this job ticket. You can also access it by logging into your account page and viewing your order history. For your convenience, we will also email you whenever the status changes or if we have questions about your order as it makes its way through our system.
Q.
How do I view my order history?
A.
Your complete order history is available on your account page. Here, you can view all of your orders in progress, saved shopping carts, estimate requests, proofs, and completed orders. You can also place reorders and search your job history.
Q.
I'm on a deadline. Is it possible to expedite my order?
A.
If your printing project has a 'crisis deadline,' please call our customer service department and speak to a project manager as soon as possible. Normally, our schedule revolves around "one day per task." For example, we allow one day for printing, one day for folding, one day for drilling, etc. So, the number of tasks your project requires equals the number of days of turnaround we'll need.
We can, however, provide rush service, but we need to talk to you quickly to determine how we can best help. We also ask for your understanding that completing your job early means our other customers will have to wait longer for their orders, or our staff will have to work overtime to meet the deadline, so additional charges apply to any expedited orders.
Q.
When can I expect to receive my order?
A.
Our turnaround times are affected by many variables. One of the most important things you can do to ensure your project is completed in a timely manner is to make sure that any artwork you submit is print-ready. Be sure to let us know if you have a specific time frame for when you need the job completed and we will do our very best to get it to you when needed.
Q.
How can I check on the status of an order after I have placed it?
A.
Send us an email at sorg@sorgprinting.com or give us a call at 228-392-3299. If you have a deadline for your print job, please include it with your order and we will do our absolute best to ensure your receive your job on time.