How to Place an Order
- How do I request an estimate or place a re-order through your company?
- Where can I see a list of all your products?
- Can I get a price quote before ordering from you?
- Do I need to log in or create an account before ordering?
- How do I pay for my printing?
- What options are available for picking up or shipping my order?
- I don't see a spot on the estimate or custom quote for my billing or shipping information. Where do I enter that data?
- How can I check on the status of an order after I have placed it?
- I need to reorder something I've ordered from you in the past. How can I do that?
Q.
How do I request an estimate or place a re-order through your company?
A.
You can use the "Request an Estimate" button on the homepage and go through the products tab and look at the different printing options we provide. You can also directly send us a file through the "Send Your Files" button, it will give you the option to upload multiple files, provide details about the files, as well as, give you the option to attach it to an existing job, or create a new job with this file. Give us a call at 228-392-3299 or send us an email at sorg@sorgprinting.com.
If you have a previous order and would like to re-order it, you can do this directly through your business's Reorder Forms Library. Once you've logged in to our website, you can access the Reorder Forms Library through the category listings you'll find on the side of the screen. For more information, visit the Reorder Forms Library section of our Help Center.
Q.
Can I get a price quote before ordering from you?
A.
Yes. There are two ways to do this. You can give us a call at 228-392-3299 and speak to one of our friendly customer service representatives or send an email with detailed information to sorg@sorgprinting.com. If you have a custom order with special pricing requirements, we recommend you fill out our Custom Printing Quote form. We'll then review the details of your order and present you with a quote as quickly as we can.
Q.
Do I need to log in or create an account before ordering?
A.
If you're a returning customer, you probably will not need to log in again, unless you logged out after your last visit or cleared your browser cookies. If you did log out or delete your cookies, you will be asked to log in at the time you place your order. If you're a new customer, you'll need to create an account as part of the order process.
Q.
How do I pay for my printing?
A.
We have multiple options for paying for your printing, including cash, credit cards, debit cards, and business/personal checks. To learn more, visit the Payments and Billing section of our Help Center. We do not offer payment options through the website, but you can call in your credit card information or stop by our shop.
Q.
What options are available for picking up or shipping my order?
A.
We offer UPS shipping, as well as free local delivery. If you prefer to pick up your order, you can do that, too. You'll be given the opportunity to choose a pick-up/delivery option when you place your estimate or re-order.
Q.
I don't see a spot on the estimate or custom quote for my billing or shipping information. Where do I enter that data?
A.
As you place an estimate or custom quote, you can include your shipping/billing info in the additional information section. Or you can call us at 228-392-3299 or send an email to sorg@sorgprinting.com and we will make a note of it in your file.
Q.
How can I check on the status of an order after I have placed it?
A.
You can track all of your orders through your account page on the website. We'll also alert you by email whenever the status of an order changes.
Q.
I need to reorder something I've ordered from you in the past. How can I do that?
A.
Reorders are easy on our website. Just log into your account page, find the previous order in your order history, and hit the Reorder button.
